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Value-based Business Process Management

Contact: PD Dr. Maximilian Röglinger

Modern companies need customer-oriented, risk/return efficient, transparent, and IT-based business processes in order to conduct their daily business and to survive on the market. For this reason, business process management (BPM) is reckoned a core task of organizational design in science and industry alike. BPM comprises activities like the identification, definition and modeling of business processes, their implementation and execution, monitoring and control as well as continuous improvement. Successful BPM requires an appropriate interplay of governance, methods, information technology, culture, people, and strategic alignment.

In addition to classic BPM topics, the research group at the FIM Research Center focuses on two topic-areas, namely (see figure below):

Overall, we are highly interested in how decisions on the automation, standardization, flexibility, and improvement of business processes as well as of BPM at large can be made in line with economic principles and by leveraging modern information technology. To address this overarching question, we combine approaches traditionally used in BPM research with quantitative methods from the decision analysis and financial valuation area. Of course, we also deal with boundary-spanning topics with other research areas (e.g., data quality in BPM, customer integration into business processes, or process design for compliance).

Please follow the links above to find detailed descriptions of our topic-areas and selected publications. Further information on how we collaborate with industry, how we foster knowledge exchange with fellow researchers and practitioners, and what our teaching is about can be found below.

WPM_Topic_areas

 

Collaboration with Industry

The research group value-based BPM investigates relevant real-world problems in cooperation with partners from industry. Thereby, we co-create unique and first-of-a-kind solutions by bringing together our insights into the scientific state of the art, practical experience as well as the interdisciplinary nature and enthusiasm of our team. Numerous of activities with industry are informed by the results of our fundamental research projects (see SEMPRO and SEMPRO²). Selected industry projects are (see more projects in German):

  • Infineon Technologies AG (2011-2012): Fit/gap analysis and roadmap regarding the Finance/IT setup with respect to management concept, business processes, and IT support (see corresponding transfer publication in German)

  • Radeberger Group KG (2011): Concept of a highly modular and scalable operating model for sales support processes and its IT support (see corresponding transfer publication in German)

  • Bayerisches Staatsministerium der Finanzen (2011): Identification of improvement potentials for governmental processes using the example of business registration

  • Deutsche Telekom Laboratories (2010): Cloud readiness check-up and business case analysis of several business processes

We also conduct maturity assessments, readiness check-ups, gap/fit analyses, and business cases with respect to all BPM topics based on academic insights.

 

Knowledge Exchange

In addition to projects with industry partners, the research group value-based BPM contributes to multiple activities that aim to foster knowledge exchange with fellow researchers as well as among researchers and practitioners. Selected activities are:

 

Teaching

Our course Value-based BPM for Bachelor students is the cornerstone of our teaching activities in the field of value-based BPM. This lecture provides students with insights into all activities of the BPM lifecycle (see figure below). It also emphasizes the role of business processes as intermediators between the business model and information technology.

 

WPM_Structure

 

Subsequently, Bachelor students can specialize in topics related to value orientation and business process industrialization within our research seminars and seminars with industry partners. While the research seminar is particularly designed to provide first experiences in scientific work by writing a state of the art article, the seminar in cooperation with Allianz offers the opportunity to get valuable insights into business practice as well as to gain project management experience. Both the research seminar and the seminar with industry partners prepare for writing a Bachelor or Master thesis by introducing the most important formal and methodological requirements.

Master students are eligible for our project seminar "Business & Information Systems Engineering IV", which deals with boundary-spanning topics between value-based BPM and value-based customer relationship management (CRM). For students of the Elite Graduate Program FIM, we also offer the course "Value-Based Customer Relationship and Process Management" (see corresponding syllabus in German).

Finally, we offer Bachelor and Master thesis topics related to these research areas. An overview can be found in our presentation on Bachelor and Master thesis topics (in German).