In research and teaching, the chair is concerned with the planning and analysis of service processes in the healthcare sector, especially in hospitals. Modeling, analyzing and optimizing practice-relevant problems using quantitative methods in the areas of business analytics and operations management are at the forefront of our activities. The research work is carried out in close cooperation with the practice, especially in the University Hospital Augsburg. 

The chair was the first of three chairs that formed the University Center for Health Sciences at the Klinikum Augsburg - UNIKA-T, which was founded in 2011 with the aim of developing a nationally and internationally networked center of excellence in the field of health sciences. This should lead to a scientific upgrading of Augsburg Hospital and the region and open up the possibility for the hospital to develop into a university hospital.
With the establishment of the Medical Faculty of the University of Augsburg (2016) and the transformation of Augsburg Hospital into a university hospital (2019), UNIKA-T has fulfilled its mission. In the course of the transformation on 01.01.2021, the chair of Prof. Brunner was completely transferred to the Faculty of Business and Economics of the University of Augsburg.

The chair is part of the Cluster Business Analytics & Operations.